Computer problems
Computer won’t start
No power, black screen or stuck starting up.
Let's get your computer starting
We’ll go through safe power and connection checks first. Before any recovery step, we’ll check that your files are protected.
Safety warning: Some recovery options can erase your files
Options such as "Reset this PC", "Remove everything" or reinstalling Windows can permanently delete your files. Don’t use them unless your important files are backed up somewhere else.