Email and Microsoft 365
MFA or verification code problems
No code arriving, or a new phone.
Let's get you signed in to Microsoft 365
Sign-in problems work differently for work or school accounts and personal Microsoft accounts. We’ll work out which you have, then show what you can do yourself and what needs an administrator.
Caution: Keep your codes private
Never share your password, verification code, recovery code or sign-in link with anyone, including people who say they’re from Microsoft, your bank or IT support. This troubleshooter will never ask for them.
Tip
Avoid trying your password again and again. Repeated failed attempts can lock the account for longer.