Why this matters
Scam emails try to trick you into paying money or handing over personal details. Australian businesses regularly lose money to fake invoices and changed bank details. Most scams follow the same patterns, so once you know them they become much easier to spot.
What you'll need
- The email you are unsure about
Step-by-step instructions
Step 1
Ask: was I expecting this?
Unexpected refunds, prizes, parcel notices, tax notices and invoices are the most common scam topics.
Step 2
Check for changed payment details
Any email saying a supplier has "updated their bank account" is a major red flag. Call the supplier on a number you already have before paying.
Step 3
Look at the sender and reply-to address
Check the full email address, and when you hit Reply, see whether the reply address is different from the sender.
Step 4
Check links before clicking
Hover over links to see the real destination. Government agencies such as the ATO and myGov do not send links asking you to log in.
Step 5
Notice emotional pressure
Threats of fines, account closure, legal action or "limited time" offers are designed to stop you thinking clearly.
Step 6
Verify, then report or delete
If unsure, contact the organisation directly. Report scams to scamwatch.gov.au.
Summary
Treat unexpected requests for money or details with suspicion and always verify changed payment details by phone.
Still Need Help?
Some IT problems are easier to solve with a professional. If you've followed the guide and still need help, the Omnicron team can assist.