How-To & Help Centre
IT Troubleshooting Centre
Having a technology problem? Let's work through it together.
Answer a few simple questions and we'll guide you through practical steps to help identify and resolve your issue. To search guides, downloads and tools as well, use the IT Help Assistant.
What's the problem?
19 troubleshooters
Slow Computer
Programs take ages to open, everything lags, or the computer freezes.
Start troubleshootingWi-Fi or Internet Not Working
Can’t connect to Wi-Fi, or connected but websites won’t load.
Start troubleshootingEmail Problems
Not receiving or sending, missing messages, or a full mailbox.
Start troubleshootingMicrosoft 365 Sign-In Problems
Forgotten password, missing codes, or an account that’s locked or blocked.
Start troubleshooting- Safety first
Computer Won’t Start
No power, a black screen, or Windows won’t finish loading.
Start troubleshooting - Safety first
Hard Drive Problems
Strange noises, health warnings, missing drives or files that won’t open.
Start troubleshooting Printer Not Working
Nothing prints, jobs are stuck, or the computer can’t find the printer.
Start troubleshooting- Safety first
Suspicious Email or Possible Scam
Received something odd, or already clicked, opened or replied?
Start troubleshooting - Safety first
Possible Hacked Account
Strange sign-ins, changed passwords, or messages you didn’t send.
Start troubleshooting - Safety first
Backup Problems
Backups failing, drives disconnected, or files you need to restore.
Start troubleshooting Computer freezing or crashing
Apps that hang or close, a frozen screen, or blue-screen restarts.
Start troubleshootingSlow internet
Pages load slowly, video calls drop or downloads crawl.
Start troubleshootingOutlook not opening
Outlook won’t start, gets stuck loading, or keeps asking for your password.
Start troubleshooting- Safety first
Suspicious pop-up or browser warning
A scary pop-up, a fake virus alert, or your browser warning about a site.
Start troubleshooting - Safety first
Malware or virus warning
Windows Security or your antivirus says it found a threat.
Start troubleshooting - Safety first
Suspected ransomware
A ransom message, or files suddenly renamed, encrypted or unreadable.
Start troubleshooting Can’t access business files
Files on OneDrive, SharePoint, a shared drive or your computer won’t open.
Start troubleshootingEmployee onboarding and offboarding
What to set up when someone joins, and what to remove when they leave.
Start troubleshootingBasic business cybersecurity checks
Five quick questions to find your most important security gap.
Start troubleshooting
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Still need help?
Omnicron I.T. Services provides managed IT and cybersecurity support.